2014 Assessment Customer Review Period Summary

2014 Assessment Customer Review Period Summary

Here is a complete summary of outcomes regarding Assessment’s 2014 customer service activities. Some specific highlights from the Customer Review Period are:

  • Over 6,000 inquiries were received and 1,807 assessor appointments scheduled
  • Assessment staff maintained an average phone wait time of 10 seconds
  • 99 per cent of inquiries were resolved by the end of the Customer Review Period
  • 128,424 visits were made to the Assessment Search website from customers seeking assessment information.
  • Assessment staff received and processed more than 1,300 information requests within legislated time-frames, the majority of which came through the online Assessment Information Request service.
  • This year, 3,397 formal complaints have been filed with the Assessment Review Board. This is down 7 per cent from last year.